JOINING

Your 1st month's membership (and joining fee if applicable) are collected on the day you join the gym, and collected on the same date of each subsequent month that you remain a member. This may alter if you fail to pay on time when requested.

Payments are completed via a direct debit & are collected by Harlands Group on our behalf. Your payment to Dream Fitness will show as Harlands Group on your bank statement.

CANCELLING

In order to stop this payment, you must inform us immediately by following our cancellation policy.

Please send your cancellation request to your gym;

BOGNOR: info@dream-fitness.com

SELSEY: selsey@dream-fitness.com

With your name, the reason for cancellation, and gym location. We will confirm your final payment date & final gym access date upon receipt. 

If you cancel your payment without following our cancellation policy you may incur further fees. 

You are NOT bound by a minimum term and can cancel your membership at any stage, with a 1 month notice period required.

 Your membership will be cancelled on the same date of the following month.

For example; if you are a member paying on the 10th, and you cancel on the 8th, your membership will stop on 8th of the following month.

You have the right to cancel your membership within 14 days from the date you joined. Should you cancel your Membership, proportionate charges will be due. We will refund to you any Joining Fee and Membership Amount you have paid us but the Membership Amount will be reduced by the higher of

(a) the one-day pass rate (for your gym access at the time you joined)

(b) an amount in proportion to the number of days between the start of your Membership and the date you communicated to us that you wanted to cancel.

Whether or not you have used the gym in this period has no impact on our cancellation/refund policy. 

Should you choose to re-join in the future, you would be subject to whatever the joining fee & membership price is at the time of joining.

SECURITY

As a 24 Hour gym, we take great pride and responsibility in maintaining a safe environment for our members. 

You will be given a personal QR code to enter the facility, which will be available through the Dream Fitness app. This is for the sole use of the membership holder & must not be shared at any point.

Your membership entitles you and no other to enter the premises. if you are seen to be letting unauthorized people/ non-members into the premises, either with you or by using your pin/QR, we will cancel your membership immediately. No refund will be offered for the difference between the date of the cancelled membership and renewal date. You may be welcome to re-join again after meeting with management regarding the situation that lead to your membership being cancelled, this will involve paying all fees associated with a new member joining, no previous fees for a previous membership will be acknowledged.

We offer a specific membership and single-use passes for Boditrax. All members are entitled to one free scan as part of joining. Fraudulent use of this machine without having the appropriate membership or day pass will result in a charge of £5 for the single use, plus a £5 fine. 

This charge is NON-REFUNDABLE.

Failure to co-operate with us could mean your membership will cease immediately with no written warning.

GENERAL MEMBERSHIP TERMS

Your membership entitles you to access the facility at designated times (depending on your membership type).

LATE PAYMENT: If we fail to receive your membership payment on time, you will receive contact from Harlands by email/text within 3 days of missed payment. Missed payments will result in an administration fee of £25.00 charged by Harlands to you. If you have missed the payment or think that you are likely to miss the payment, please speak to a member of staff who will help you. 

Consistently missing payment will result in termination of your account.

REFERRALS: Membership Referrals can be done using your refer all code issued immediately upon sign up (via email and within your Membr's area) and is active only when 14 days has elapsed after your sign up date. Two referrals equates to a FREE MONTH of membership. 

FREEZING YOUR MEMBERSHIP: All members will be able to freeze their membership on request. Freezing will require 30 days notice & will mean that your DD will reduce to £10 per month for the duration of the freeze period. Access to the gym will stop for this duration of time. You may end the freeze period at any time by emailing the gym; info@dream-fitness.com . This will mean you do not have to pay a joining fee when you return. 

Pre-Launch Membership is available prior to the opening of any new site. These are offered to clients that have registered & require one single payment to secure. The direct debit for membership will then begin when the gym opens. Between signing up and the gym opening, the client will be able to train in our other gym locations. Between signing up and the new gym opening the client can change their mind and receive a full refund at any time. If the client has used the other gym and changes their mind they will be refunded the difference of what they paid minus the day pass rate for each days gym usage. 

Concession memberships will be reviewed every 12 months in August. Email correspondence will go out to remind you of the need to re-confirm your concession status by providing work ID, student card, or similar to continue on the discounted rate. Failure to provide this will result in your membership direct debit changing over to a full price membership. 

You consent to and waive any and all claims in respect of, your image being recorded by 24 hour CCTV for security purposes and reviewed at our discretion by our employees and contractors.

You must use the gym facilities and equipment in the proper manner and you must consult a member of staff if you are unsure.

You will be liable for any damage caused to our equipment or facilities through your negligent use.

You consent to incidental inclusion in marketing photographs of our premises that we may take from time to time.

We may communicate gym and fitness related information to you by email.

Where possible we will be able to offer parking discs from the local council at an extra cost.

You will be able to take out a full membership from the age of 16, with no upper limit set.

All instructors who work with Dream Fitness have been screened before they work within the facility, and hold all of the required qualifications to complete their role. You may request to see these if required.

From time to time, instructors may leave or be replaced, if this has a direct impact on you as a member, you will be contacted at the earliest possible convenience.

The gym floor will be supervised between set hours depending on the needs of the gym. Please check your local branch for staffed hours.

We will try to resolve all complaints at Dream Fitness within 14 days of notification. If your complaint is related to the gym, its members, or a service issue, we will work with you to resolve at the quickest possible time.

Some classes are free for members and DO form part of this agreement.

However, Certain classes are an additional service and NOT supplied by Dream Fitness. Please make sure that you are aware of which classes are run by Dream Fitness and which are not.

Your class instructor will have valid certification and valid first aid in place before they train with you.

The class timetable will be reviewed regularly, with alterations made based on member needs. We will always aim to give members an adequate notice period.

You are welcome to input into this by contacting Dream Fitness.

Classes held by private instructors will have their own offers, and you may request this information from them.

You may book into classes up to one week in advance unless you're a persistent offender of booking a space and not turning up.

Cancellation of classes - we will strive to find a more suitable class as an adequate replacement, at no extra cost. We will not offer cash refunds unless circumstances are exceptional.

All personal training activities are an agreement between you 'the client' and 'the trainer'. The personal training service is absolutely nothing to do with Dream Fitness LTD.

PAR-Q must be completed by every client prior to commencing any form of physical activity within Dream Fitness. This will be kept on record, and you (the member) must inform Dream fitness if there are any changes to your health. Failure to keep us informed of developments of your health may mean that we have to cancel your membership.

Every member must complete a full induction. This will include a full tour of the facility, emergency exits, panic buttons, fire alarms, and how to use the equipment.

COSHH will be adhered to at all times, with all cleaning substances being stored and locked away from the gym floor.

Risk analysis will be completed on a monthly basis, and we will strive to deliver the safest environment for members.

You accept that physical training will always carry a risk of injury. We will reduce this risk by monitoring the facility and ensuring equipment is suitable for use. We will not accept any liability for accident or injury whilst in our premises unless it is down to negligence on our part. 

At times when the gym is un-manned, we advise that you train with a training partner. If you still wish to train on your own, we will supply adequate measures in case of emergency, but we will accept no responsibility for any injury/accident that may occur.

If you are suffering from an illness or injury during your time as a member with dream fitness, you must inform us, and take adequate steps in order to exercise safely.

Our equipment will be checked and monitored daily, to ensure it is fit for purpose. If it is deemed unsafe, it will be closed until it can be fixed/replaced.

At times when the gym is un-manned, you hold a duty of care to yourself and other members to inform the gym that equipment is faulty.

The gym floor will be equipped with CCTV cameras that will constantly monitor the premises 24 hours per day. 

Access to the CCTV video is strictly for use by Dream Fitness representatives and for compliance with all legal matters, should they arise. You consent to, and waive any and all claims in respect of, your image being recorded by 24 hour CCTV for security purposes and reviewed at our discretion by our employees and contractors.

Panic buttons will be positioned around the gym, which will alert our remote security team when the gym is un-manned.

Non-emergency relatedcall outs will have a charge of £25.

Fire alarms will be fitted throughout.

Abuse of any security features will result in legal action being taken and a full banning order applied.

Assistance to helping others trespass on to the premises will also result in legal action and a full banning order.

You may store your belongings in the locker facility supplied for the duration of you workout. Personal belongings MUST be removed at the end of your workout, any items left in a locker for more than 24 hours will be removed and discarded within 7 days if unclaimed.

We do not accept any liability for loss/damage to items brought on to the premises.

You may bring your belongings in to the gym, as long as they do not cause a hazard to other members and are adequately positioned.

As long as you are a member & have paid your membership fee in full, you will be granted with access to the gym 365 days per year. The gym has no intention of closing, however from time to time; there may be a need to close the gym. If we are required to do so, we will inform members at the earliest convenience.

We reserve the right to alter our membership options in the future.

DISABILITY

We do not discriminate against any disability and will do our best to cater for the needs of all members. Prior notification of visit to be supplied so that we can arrange to get you in to the facility safely.

Your safety and security is the most important thing for Dream Fitness whilst you are a member of the facility. Your personal details are taken for your safety and security. They are never shared with any third party and are safely stored within our membership software. All hard copies of documentation kept on site will be locked away in a secure unit, which will be accessible only to Dream Fitness instructors.

Should you wish to view the details we keep on yourself, you may request these at any time.

The information that we keep on record for our clients are strictly confidential and will not be passed on to and third party organizations. All payments made online are done so in a secure fashion, and the personal data (name, age, address, DOB, etc.) will be held in a restricted area, where only members of the Dream Fitness team will be able to access it. Clients can request to view any information we hold on them at any time, and we will be happy to co-operate.

From time to time Dream Fitness will run competitions for its members and public to participate in. The prizes on offer will be non-transferable & there will be no cash alternative.

GDPR

As you may know, a new EU General Data Protection Regulation (GDPR) will be coming into effect on the 25th May 2018. 

This gives individuals more control over how their data is used and places certain responsibilities on organisations that process information for those individuals.

We believe the most important details, are yours our customers - and to keep the information you share with us as safe as possible. To comply with the new rules we have updated our Privacy Policy to make it even more transparent about how we collect, process and share the personal data you have entrusted to us and your rights, together with our obligations, in relation to the regulation changes.

Our Privacy Policy explains the measures we’ve put in place to ensure that your information is kept secure and how you can control the use of your data – knowing that you can easily update and change it and withdraw your consent at any time. 

We will only ever use the details you share with us to help make your fitness and well-being experience the best it can be, and nothing else. 

You can find more information on how we use your personal information on our website, just follow the link to our 'privacy policy'.

You can choose to opt out from receiving marketing communications at any time, by clicking on the relevant unsubscribe link at the bottom of any marketing related email you may receive from us or by emailing info@dream-fitness.com

We recommend that you regularly review the information we retain about you, to ensure it is relevant and current. 

If you have any questions at all, please contact us by e-mail at info@dream-fitness.com or telephone us on 01243821784. 

PRIVACY POLICY

This privacy policy sets out how Dream Fitness uses and protects any information that you give Dream Fitness when you use this website.

Dream Fitness is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Dream Fitness may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 19/08/2013.

WHAT WE COLLECT

We may collect the following information:

Name

Contact information including email address

Demographic information such as postcode

Other information relevant to customer surveys and/or offers

WHAT WE DO WITH THE INFOMARTION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping

We may use the information to improve our products and services.

We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@dream-fitness.com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 1st floor, 64 High Street, Bognor Regis, PO21 1SP.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

G&H Fitness Ltd is a company registered in England and Wales. Registered number: 13470605. Registered office: Old Bridge House, Lidsey Road, Bognor Regis, PO22 9PF